Are you planning to develop a mobile application for your business? A customer-centric mobile app can play a significant role in improving business growth. Customer-centricity means designing and developing an app with the customer in mind. Hence, developing mobile apps with a customer-centric approach allows you to understand what the customer needs in an app.
Therefore, building customer-centric mobile apps has several benefits and helps businesses to improve their overall growth. Core Techies, a mobile app development company in India highlights why startups should develop customer-centric mobile apps to scale their business.
How does building customer-centric mobile apps improve business growth?
Customer-centric mobile apps foster customer loyalty:
Happy and satisfied customers are more likely to return and do business with you again in the future. The customer-centric mobile apps focus on meeting and exceeding customer expectations by delivering what they want and need. Moreover, it helps to foster customer loyalty, which is essential for any business. In fact, a study by Forrester Research found that increasing customer retention rates by 5% can increase profits by up to 95%.
Customer-centric mobile apps improve conversion rates:
A well-designed, user-friendly and helpful customer-centric mobile app will encourage customers to interact with your company and its products. In addition to this, it can lead to better conversion rates as customers trust your products and services.
According to a study by Google, businesses that design their websites and mobile apps with the user in mind see conversion rates that are up to twice as high as those that do not. Therefore, the ultimate aim of any business is to generate leads and earn profits.
Customer-centric mobile apps can help reduce customer service costs:
It is essential to offer excellent customer service for any business. But delivering premium services can be costly. Customer-centric mobile apps can help reduce customer service costs by providing a self-service option for customers. This means customers can find the answers to their questions and resolve any issues themselves without having to contact customer support. Hence, it helps to save your time and money.
- Customer-centric mobile apps improve customer insights:
Developing a customer-centric mobile app provides you with valuable insights into what your customers want and need. This information can be used to improve your products and helps to make changes to your business strategy. Additionally, it helps you understand how well your business is performing from the customer’s perspective.
Hence, it is evident that developing customer-centric apps can help you grow your business as it provides the solution to the problems of your customer. Customer-centricity is no longer an option for businesses. But rather it has become a necessity in order to stay competitive and successful in the market. Therefore, if you are still not convinced, then take a look at the statistics given above.
At Core Techies, we design and develop user-friendly customer-centric mobile apps that provide an excellent user experience.
The bottom line is that customer-centricity should be a top priority for any business – whether it’s a startup or a well-established company. Thus, developing customer-centric mobile apps, can improve customer loyalty, conversion rates, and reduce customer service costs. It also helps to create brand advocates and gain valuable insights into what your customers want.
Core Techies a mobile app development company in the Netherlands have an expert team of mobile app developers who can help you achieve all of the above.
Contact us to discuss your requirements.